Shipping Policy
We have designed a sturdy umbrella for extended life and our solid Frame is much stronger than those frames which are in two pieces and slide together. It's more difficult for us to ship it; however, we will not sacrifice the strength of our frame as some other companies do. Greencorner guarantees that we will ship via the best available mode and routing. We take care in our choice of freight carriers to pick shipping partners who have a good track record with delivery of large packages to commercial and residential address alike. We ship FOB Orlando Florida.
We make a strong effort to negotiate the best rates and service for our clients - please note that the construction of our sturdy umbrellas includes a single-piece pole and means that the umbrella, when fully assembled and packed, is shipped in a carton approx 116 inches long and 10 inches square and weighs over 75 lbs. If you select a free-standing base, that carton can weigh from 85 lbs up to nearly 150 lbs. Greencorner umbrellas are shipped in 2 cartons - the base in one carton, the completely assembled umbrella in the other carton.
Loss or Damage : The risk for loss for the goods passes to the Buyer at the time goods are delivered to the carrier. Your Greencorner umbrella is carefully packed and thoroughly inspected before leaving our warehouse. Responsibility for its safe delivery was assumed by the carrier upon acceptance of the shipment. Customer must file a claim for loss or damage sustained in transit upon the carrier as follows:
(a) External evidence of loss or damage must be noted on the freight bill and signed by the carrier's agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim. The form required to file such a claim will be supplied by the carrier.
(b) Concealed loss or damage means loss of damage that is not seen until the umbrella has been unpacked. It is possible that the contents are damaged in transit due to rough handling even though the carton may not show external damage. If you discover damage upon unpacking the umbrella, make a written request for inspection by the carrier's agent within 15 days of the delivery date. Then file a formal claim with the carrier, since the damage is their responsibility.
All cartons and packing materials must be saved. Greencorner will render all possible assistance in settling claims. No deductions from payment will be allowed for freight damages or losses.
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